TIM:
I made my selection of TRI for roof replacement based on the guiding principles that I think most people would apply: an experienced roofing company who provide high-quality work, good workmanship, on time and at fair market value.
The crew were courteous and respectful and I’m very pleased with the end result.
Were there issues that arose throughout the process? Yes.
My not knowing and the roofing company not seeing that there could be a problem with my neighbour’s garden plants adjacent to my property line (which had not come up yet at the time) resulted in some of the plants being damaged due to falling shingles. Although an apology from both myself and the owner of TRI and financial compensation had been offered, there appears to be no forgiveness and no compassion. Instead, my neighbor is fixated on berating both me and TRI and continues to increase his estimate of the dollar value of the damaged garden plants.
A new roof (that wasn’t leaking) would never be a priority for me but when I came around the corner and saw the men having finished the west side of my house, I said “My god, the roof is beautiful!!” TRI helped me choose the colour and got the job done in a timely, professional manner. When I noticed a bit of flashing moving in the wind they were back ASAP to fix it and helped me with other suggestions.
Experience in life allows you to get a sense of good people. I still think I am a good judge of character, and I made the right selection in choosing TRI. Three quotes later and not the cheapest but the nicest to work with.
I would recommend TRI to anyone who needs a new roof, roof repair or just an honest discussion regarding whatever you need in eaves and downspouts.
TRI and its crew are good people. Trust me, trust them.
Hi Tim – many thanks to you and your team for doing a great job on my roof.
The pictures are certainly proof of this.
I would recommend your company to anyone who requires a roofing job.
I appreciate the temporary work done last fall as the weather conditions were not conducive to proceeding with the actual work at that time.
And I was thankful for the rapid response by your team to replace the damaged siding, caused from an accidental fall of some bricks.
Clean up was excellent.
Please thank the crew for the great job on the roof.
Thanks to your crew for the great work on our roof.
Thanks for your good work at our home.
I am VERY pleased w/ the service from TRI. This includes 3 jobs: new roof, new garage roof, and minor repair. All jobs were responded to quickly, and the work was carried out professionally and to a very high standard. I have mentioned this to my neighbour, who commented on the fact that he saw someone on my roof the other day, and my brother who is thinking of a new roof in the near future.
Awww. Thank you so much! Everyone from TRI have been wonderful. We think that starts with you and Tim. We appreciate everything you have done.
I am very pleased that the fixup was easy, and everything is A-OK.
1. I am happy that the quote and the invoice were close, differing only in the wood that was needed and couldn’t be predicted
2. I am satisfied with the work, I am confident I have a better roof than I did before, confident that there will not be issues between my attached neighbour and myself as they were completed concurrently and looking forward to seeing improvements in the way water runs off the roof and icicle formation at a trouble spot that was the same as the spot that wood needed replacement.
3. I am happy with how clean the site was kept. My biggest concern was cleaning up the pitch gravel because our puppy eats gravel and the nails on the gravel walkway because the tenants have small children. I inspected closely and found there was not much more I could find.
4. I am happy with the people who did the work. Nem and Kirk were most personable, I didn’t catch the names of the other two. Kirk appears to be a bit of a perfectionist, he takes personal responsibility for the work but all of them appear to be proud of the quality of their workmanship.
I needed to get my rented Toronto semi re roofed but I was not in Toronto. I managed to get 5 local companies to take a look and Toronto Roofing were the first on site, first with the quote and cheapest. Despite the normal hiccups of rain, parking problems etc Tims team got the work done to a high standard over 2 days, including a bit of additional work for the skylight. Russ was informative about the roof and quick with the quote and Carol in the back office was a delight to work with. I’m happy to recommend Toronto Roofing Industries.
