The following is a confirmation of our recent conversation regarding the quality of your company’s work.

I would like to congratulate you on the training / supervision you have given your employees. Everyone looks forward to being a valued customer and we certainly were made to feel that way, by the customer assistant who answered the phone right down to the site supervisor and his staff.

Everyone was diligent and courteous and your skill in looking after the roofing deficiencies was certainly an added bonus.

We are looking forward to seeing everyone at the spring cleanup.

Yours truly,

Vera Disselkamp, Maintenance Director

Carole,

When we hired TRI to re-shingle our roof, we didn’t hire TRI to do a professional job. That was a given. Your references and access to your many customers within walking distance from my house guaranteed that the work was going to be done properly. The real reason we hired TRI was your ability to remain invisible. Your team was able to come in and preserve a sense of peace with us and our neighbours. At the end of everyday, there was no mess, and more importantly, there was no mess at my neighbours either. No plants were harmed, and virtually no evidence was present to suggest that you were even there (aside from the new shingles that is).

In the end, the quality of work is very important, but equally important is the wake – or lack thereof – that is left when the work is done. Maybe you should change your slogan to that of Roof Doctors – “First do no harm.”

Regards,

Thank you Tim & Carole and the staff of Toronto Roofing Industries.

I was so happy to find a company that you can trust and feel comfortable with. The roof was done in 3 days and guys worked well as a team together!

I am set for the winter.

Thank you and it was a pleasure doing business with you too.

Sincerely,

Natalie Vilarez

Tim,

We’d like to thank you for the great service we received from your company. You were very helpful in letting us know what needed to be done. You recommendation of a shingle colour when we couldn’t decide was appreciated and was definitely the right choice.

Your staff was very professional and we were very impressed with how clean everything was when they left.

I would highly recommend Toronto Roofing Industries to our family, friends and neighbours.

Mike & Monica Holmes

I was very pleased with all aspects of the job and found everything from start to finish handled professionally.

Geordie Thorpe

Dear Mr. Mulroy:

I acknowledge receipt of your letter and wish to express my sincere appreciation of a job well done.

I am very happy with quality of the work done, as well as dealing with two real gentlemen, i.e. yourself and your installer.

Therefore, we will keep your sign on our lawn until October 1, 2009 unless one of your competitors steals it!

P.S.  We happily recommended to our friends and family.

Baha Ghotb

Dear Tim,

My husband and I appreciate the professional and reliable manner with which you dealt with our urgent roof replacement. You were always easily reachable and the workmen were always professional while on site.

Lisa & Moshe Deutsch

Dear Tim:

This letter is to convey my total satisfaction with the roof replacement Toronto Roofing Industries completed at my house. Your promptness in dealing with my pending disaster and your knowledge and guidance was second to none. Your very professional, friendly crew performed the job swiftly while making time to answer any questions we had. The protection afforded my house (and my neighbours’ houses) was exceptional. The crew went out of their way to maintain a clean job site throughout the process; their care for my property was superb.

Tim, thank you for the time you personally spent and for your assistance with respect to shingle selection and so on. Your quote was highly competitive and dead right based on the final price.

Thank you to your crew for a job well done and I shall be forever grateful. Please feel free to use this letter as a future reference and to give potential customers my address if they would like to view “my most excellent roof.”

Sincerely,

Lisa Watt

Hi Tim:

I would like to say that I was very impressed with your company right from the start. Your quote presentation was very professional. It gave me all the information that I required plus more. Whatever questions I had, Russ was able to answer them.

The work was done as specified and completed in a day. When I got home, everything was cleaned and carried away. You would never have known that your men were there. Even with the little mishap, you took care of it right away.

I would not hesitate to recommend your company to anyone in need of a roof.

Yours truly,

Mary Ha

Hello, Tim, Sean, Erin, Carole, George, Rob and the rest of the team,

Thank you for a job well done!

Sure, it took longer than I expected but I felt I was in good hands and indeed, the finished roof was done professionally and is esthetically pleasing.

I would be pleased to recommend your service to prospective clients. Just have them call me!

Best Regards,

Doris Marks