Toronto Roofing Industries replaced our roof in 2005. During the huge rainstorm on July 16, 2024, when two leaks on our third floor roof caused interior damage to two rooms on the second floor, I decided to call TRI first.
I was impressed by the quick response (less than an hour) to my email/call regarding a roof leak causing interior damage. As promised, you and your team arrived on time the next day to investigate the leak, discuss a plan, and schedule work for the following day. When the team didn’t show when expected, there was a quick response to my inquiry advising me of a scheduling change to the afternoon. The team arrived after lunch and the two guys on the job were polite, respectful, and cleaned up after.
Unfortunately, rain a week later resulted in leaks again in one of the same places. Again, immediate phone response to my email/call, with the same work team arriving the same day to look at the problem, and back the next day (on time as scheduled) to do the work. Again, polite, respectful, and cleaned up afterwards.
We were very happy with the response, care, and professionalism of everyone we dealt with at TRI.
