Thursday, December 4, 2012

It is with pleasure that I will write this note. Your worker showed up EXACTLY ON TIME, and boy, was he a worker. The thing that struck me, Tim, was the way he was paying attention to details. I remember he was cutting some aluminum to fit around the chimney. It didn’t fit exactly. While it looked fine to me, he redid it. He wanted a snug fit. As you know, Tim, I am an artist and I really appreciate details. Since I’ve been in this house for a long time, I had the shingles done before, and when they were finished, I had to pick up so many nails. Not with you guys, however. I couldn’t find one nail because your worker used a magnetic tool that picked up all the nails…what a worry-free job. Everything was cleaned up, there was not a piece of shingle on the ground.

I would say it’s pretty difficult to find quality work these days. You people were the best and I’m not just saying that. I am not in the habit of overinflating words.

Thanks again, Tim, for a job well done. The price was right too, as I had a few estimates before using you.

Merry Christmas and a Happy New Year.

Gerard P.

January 3, 2013

Dear Tim,

Thank you for the brilliant work performed on my project. All the staff at Toronto Roofing Industries were understanding, accommodating and, most importantly, very professional.

Your crews were outstanding and worked safely at all times, a feature some other roofing companies disregard. Productivity, safety awareness and quality craftsmanship are why we chose your company you delivered results on all fronts.

We must also note the attention given to shop housekeeping. At no time did we ever find debris, shingles or remains after your crews had finished for the day.

We’ll be certain to recommend your services and we wish you continued success.

Sincerely,

Mark B.

November 22, 2012

Hi Tim,

Thank you so much for replying about my concerns.

I must say that the workmanship IS top of the class. Please thank Dean and his crew for me for doing such a fine job. Also, please thank Russ and Steve as well for their courteous, professional service.

Being a Realtor, I must say that you will be recommended for any work that is required from my clients. As well, I will also make comments to my branch manager on the wonderful experience I had with your company.

Again, thank you and have a nice day.

James Cuan

Dear Sir,

Thank you for the excellent job you did in replacing my roof.

Your company was recommended to me by my neighbour, Sarah Dan, and your estimate was the lowest.

I appreciated the temporary patch you put on the roof, not once, but twice, before the time came to do the job.

The men who did the work were pleasant and polite as well as good workers. I was surprised at the speed with which they completed the roof.

I have already given your company’s name to a few people.

Sincerely,

The following is a confirmation of our recent conversation regarding the quality of your company’s work.

I would like to congratulate you on the training / supervision you have given your employees. Everyone looks forward to being a valued customer and we certainly were made to feel that way, by the customer assistant who answered the phone right down to the site supervisor and his staff.

Everyone was diligent and courteous and your skill in looking after the roofing deficiencies was certainly an added bonus.

We are looking forward to seeing everyone at the spring cleanup.

Yours truly,

Vera Disselkamp, Maintenance Director

Carole,

When we hired TRI to re-shingle our roof, we didn’t hire TRI to do a professional job. That was a given. Your references and access to your many customers within walking distance from my house guaranteed that the work was going to be done properly. The real reason we hired TRI was your ability to remain invisible. Your team was able to come in and preserve a sense of peace with us and our neighbours. At the end of everyday, there was no mess, and more importantly, there was no mess at my neighbours either. No plants were harmed, and virtually no evidence was present to suggest that you were even there (aside from the new shingles that is).

In the end, the quality of work is very important, but equally important is the wake – or lack thereof – that is left when the work is done. Maybe you should change your slogan to that of Roof Doctors – “First do no harm.”

Regards,

Thank you Tim & Carole and the staff of Toronto Roofing Industries.

I was so happy to find a company that you can trust and feel comfortable with. The roof was done in 3 days and guys worked well as a team together!

I am set for the winter.

Thank you and it was a pleasure doing business with you too.

Sincerely,

Natalie Vilarez

Tim,

We’d like to thank you for the great service we received from your company. You were very helpful in letting us know what needed to be done. You recommendation of a shingle colour when we couldn’t decide was appreciated and was definitely the right choice.

Your staff was very professional and we were very impressed with how clean everything was when they left.

I would highly recommend Toronto Roofing Industries to our family, friends and neighbours.

Mike & Monica Holmes

I was very pleased with all aspects of the job and found everything from start to finish handled professionally.

Geordie Thorpe

Dear Mr. Mulroy:

I acknowledge receipt of your letter and wish to express my sincere appreciation of a job well done.

I am very happy with quality of the work done, as well as dealing with two real gentlemen, i.e. yourself and your installer.

Therefore, we will keep your sign on our lawn until October 1, 2009 unless one of your competitors steals it!

P.S.  We happily recommended to our friends and family.

Baha Ghotb