Commitment to your customers

Thank you very much for the customer service. I have been waiting for an invoice to drop given that the problem seems to be racoons, as opposed to any quality deficiencies.

Once again, I appreciate your commitment to your customers.
I always say good things about TRI whenever talk turns to roofing.

Extremely efficient.

I have been travelling so not sure if I have already submitted feedback or not.  But wanted to make sure you knew that the crew we had on-site was excellent.
They were polite, courteous and professional.  More importantly, they kept us well-informed during each step of the process and were extremely efficient.
Highest compliment – my neighbour with whom I share a driveway mentioned how unobtrusive they were.
Thank you for a job well done.

Professional, courteous and tidy. 

I am very happy with the work your team performed.  The team was professional, courteous and tidy.  What I really liked was they took the time to fix some of the little things that were not necessarily in scope for the job.  I’m not as young as I once was so climbing up and inspecting my roof is not something I’m inclined to do.  Your team inspected the entire roof and left me with “peace of mind”.  I will definitely use your company again for all roofing related services.

Back as a repeat Customer

Thank you for the detailed customer care letter. We’re looking forward to having your crew come and work on our roof. Your team did a great job 7 years ago on our flat roof, which is why we’re back as a repeat customer.

Entirely to our satisfaction

I recommend Toronto Roofing Industries Ltd.   Tim arrived promptly, did the entire job professionally and entirely to our satisfaction. Tim and his crew did an excellent job. I had many questions about the work being done about material etc and Tim took the time to answer all my questions. Thank you Tim.


Thanks for your patience.  Since the beginning of this process TRI has been the front-runner.  You have done work for us in the past and did an excellent job.  Your prices are competitive.  Your personal touch was much appreciated.  We trust that your company will be very thorough, safe and mindful of our property during the job, especially the gardens.  So, we are pleased to accept your estimate and look forward to Toronto Roofing Industries to do a thorough and professional job.

Great Work

Thank  you for the great work on our roof.  It looks terrific.

Job was well done!

As usual, the job was well done!  I have no complaints!  The guys were hardworking and respectful.  I can’t really comment on the actual work as I don’t go up on the roof but from ground level, looks good!

Thank you so much.

Prompt Response

I was very pleased with your prompt response to my phone call, following the site visit by Russ and completion of my roof repair work by Matt’s crew, all during the same week.